Travel Specialist – East Africa

Location: Cape Town

SOUTH AFRICA

Travel Specialist - East Africa

The scope of the Travel Specialist role is to process travel arrangements within East Africa, especially Tanzania, for both trade partners as well as direct clientele. To bring experience and guidance to an established team, and to work hand in hand to drive the continued growth of Legendary Expeditions. Additional requirements will be support to the property reservations team, and to effectively self-manage all files from start to completion.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Quoting, managing and making travel bookings including flights, transfers, as well as accommodation bookings from initial contact to completion of each file.
  • Making of reservations (where required) for our properties in Tanzania.
  • Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
  • Preparation of all documents and safari planners relating to each file and reconfirming all services.
  • Invoicing and managing payments in line with requirements of the department.
  • Ensuring proficiency in all systems and utilising them for maximum efficiency.
  • Acquiring and managing the emergency phone and duties as rotated among the team.
  • Assist with and maintain an efficient administrative system within the department.
  • Sourcing, leveraging and growing trade and direct client relations to yield maximum revenue results.
  • Working seamlessly with the reservations, finance, operations, safaris and sales/marketing teams to ensure the continued growth and success of the respective divisions.
  • Achieving targets as set out from management both on service quality and revenue generation.
  • Troubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction.

JOB REQUIREMENTS

  • At least 3 years experience in high end travel for a reputable travel company.
  • Full understanding of the East & Southern African travel market, its product and logistical aspects.
  • Proven success at conversion and performance as a senior travel specialist.
  • An advanced level of computer literacy with special focus on use of marketing systems, as well as, Microsoft.
  • Excel, Word, PowerPoint and Outlook.
  • Proficiency in ResRequest and/or Pink Elephant an advantage.

SKILL REQUIREMENTS

  • Informed decision making ability imperative, with a sound ability to both strategize and implement.
  • Have an in depth understanding of systems and their relation to the full scale business ecosystem.
  • Fully literate and numerate with the ability to perform relevant calculations, statistics, and be able to interpret basic accounts and financial statements and reports.
  • Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations.
  • Humble, yet driven with a track record of performance.
  • Team player who demonstrates the ability to build and develop successful team.
  • Have the ability to work through periods of high demand and ready to work on weekends.
  • A passion for the industry, have a positive attitude and the ability to think out of the box.
  • Must be able to maintain physical stamina to personally lead their area of responsibility.
  • Assertiveness, patience and good organizational skills.
  • A meticulous degree of pride in their personal presentation.
  • Be flexible in working hours and ensure coverage where/when needed.
  • A highly self-motivated self starter.
  • Ability to work independently as well as within a group.

START DATE

As soon as possible (based on candidate’s availability).

SALARY

Depends on candidate’s level of skill and experience. 

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