USA Trade Relations Manager

Location: Based in USA

United States of America

USA Trade Relations Manager

Classic Portfolio is a highly regarded sales and marketing company comprising of a portfolio of ‘best in class’ tourism experiences, from elegant boutique hotels to the ultimate safari experiences. We are looking for an experienced USA Trade Relations Manager to join as a key member of the Sales Team, working alongside the Trade Relations Managers in Cape Town and Virginia Beach.



  • Honesty and integrity with humility and experience.
  • Striving for excellence.
  • Leading through innovation.
  • Exhibiting loyalty and commitment to our members.
  • Growing our awareness through evolving our understanding of our markets and our member’s needs.


You will be required to be PROACTIVE, DEDICATED, OPEN MINDED and FLEXIBLE.

  • Min 5 years sales and travel industry experience. Ideally with experience in safari representation or African travel planning.
  • Know and have good relationships with the key DMC’s across Africa, and international Travel Agents.
  • First-hand experience of camps and lodges across Africa.
  • Self-motivated and able to work alone / remotely.
  • Tech savvy / computer literate (able to work comfortably with MS Office, hosting online meetings in ZOOM and ongoing CMS database management in Hubspot).
  • Understanding the needs of our travel partners and experience with African planning logistics.
  • Excellent written and verbal communication skills.
  • Impeccable eye for detail and accuracy.
  • Strong organizational skills to deliver a high volume of quality work.
  • The ability to multi-task and prioritize while working on multiple projects.
  • People orientated and able to work in a team whilst running their own desk.
  • Candidate should be passionate about sustainability, travel and promoting authentic African experiences.


Each Sales Manager runs their own sales activities within their respective markets collaborating and sharing ideas and best practices.

Please note that the below list is a guideline. There will be times when you will be expected to perform duties over and above these listed activities:

  • Trade Relationships: Managing and building key trade partner relationships on a day-to-day basis, through training, pro-actively following up and being a support to our agents and operators.
  • Sales Calls: Managing the full planning of sales calls (locally and internationally) – trip planning and agent meetings – through to the full follow up cycle post meetings.
  • Client Reporting: Interacting on a regular basis with Classic clients, understanding their concerns in the markets, looking for opportunities and reporting on a weekly, as well as a monthly basis with a full sales report.
  • Reservations Support: Assisting trade partners building and fulfilling itineraries across our Portfolio, and assisting in the reservations process, liaising with agents/operators.
  • Agent Educationals: Planning and implementing ad hoc agent educational stays or group trips when focused on the African trade.
  • Office Administration: Day-to-day office administration, responding quickly and knowledgeably on phone calls and email requests from agents.
  • Database: Maintaining the dynamic cloud database (along with the other members of the team), which currently has over 6,000 trade contacts of DMC’s, wholesalers, safari specialists, private guides and luxury service providers. Ongoing research into the contacts to ensure the database is correct and up to date.
  • Trade show appointments: Attending shows in your geographical area and setting up and coordinating appointments for both clients and the Classics team at these shows.


This is a full-time position and expected working hours are weekdays 08h30 – 17h30 Monday to Friday from a home office that will be your responsibility to set up. You will work as close to USA Eastern Standard Time to give a few hours of overlap with the South African office.


As soon as possible (based on candidate’s availability).


Depends on candidate’s level of skill and experience. 

Share this position: