Content & Community Manager

Location: Cape Town


Content & Community Manager

Classic Portfolio is a strategic marketing company offering innovative solutions to a collection of privately-owned, unique lodges & camps committed to Africa’s future. With passion, purpose and integrity, we go down some remote and unknown paths, offering our expertise and guidance to our members – a truly incredible collection of travel and conservation destinations in Africa. It’s a fun and inspiring journey finding services and solutions for these vast and wild places with like-minded partners.

We are looking for a creative, logical thinker to join the MARKETING department as a CONTENT & COMMUNITY MANAGER to a portfolio of Members.


  • Honesty and integrity with humility and experience.
  • Striving for excellence.
  • Leading through innovation.
  • Exhibiting loyalty and commitment to our members.
  • Growing our awareness through evolving our understanding of our markets and our member’s needs.


The Content & Community Managaer will proactively drive the brand positioning of Classic Portfolio and its members
through creation of content, managing of websites, social media, and news channels.

  • Understanding the strategic messaging of each Member you are responsible for..
  • Managing & updating systems such as website backends, digital platforms, and effective use of Microsoft 365.
  • Creating and maintaining documents, website content, email campaigns, and online surveys for multiple members.
  • Researching and sourcing information and effectively filtering through noise to keep our collateral up to date, innovative and useful for trade partners (understand and simplify complicated information).
  • Analysing and creating reports on email campaign engagement, website traffic and social media insights.
  • Keep up to date with current design and content trends.
  • Developing and maintaining CRM systems and databases.
  • Admin tasks as required to ensure the functionality and coordination of the department’s activities.
  • Liaising with clients by sourcing information, providing updates and compiling regular reports.


You will be required to SEE, THINK, WRITE, and have a STRONG MIND.


  • Excellent attention to detail, consistency and accuracy.
  • Good eye for design – colours, fonts, layout, etc.
  • Find opportunities to question the status quo and improve what already exists.
  • Understand the tone and direction used when speaking to clients/customers.


  • Five years’ work experience in the Travel Industry.
  • Tech-savvy with a quick grasp of systems – current systems used include Mailchimp, Dropbox, Zoho CRM.
  • Advanced knowledge of MS Outlook, Word, Excel and PowerPoint.
  • Experience working on social media platforms and creating content.
  • Experience working with website CMS (WordPress and others), knowledge of HTML/CSS preferable.
  • Experience working with Adobe Photoshop, InDesign and Illustrator.
  • An understanding of the technical, psychological and commercial aspects of social media.
  • The ability to decipher analytics and statistics, make deductions and translate into meaningful reports.


  • Strong written and verbal communication skills (exercise tact, while being honest and genuine).
  • Exceptional knowledge of the English language (vocabulary, grammar and spelling).


  • Deliver a high volume of quality work in quick turn-around times, often in a high-pressure environment.
  • Focus, be flexible and prioritise appropriately while working on multiple projects simultaneously.
  • Have a remarkable memory and high capacity for understanding and remembering details.
  • Able to work in a team and communicate ideas and/or concerns effectively.
  • Passionate about sustainability, travel and promoting authentic African experiences.


This is a full-time position and expected working hours are weekdays from 08:00 to 17:00 in our Cape Town office.


As soon as possible (based on candidate’s availability).


Depends on candidate’s level of skill and experience. 

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