Travel Consultant

Location: Cape Town

South Africa

SEE ALL CAREER OPPORTUNITIES

fothergill hippo in the lake with mouth open

Frontal view of Peri Peri Beach Club with a main bar, pool, and lots of seating areas

A leopard sits and watches a herd of impala

Travel Consultant

Classic Portfolio is a strategic marketing company offering innovative solutions to a collection of privately-owned, unique lodges & camps committed to Africa’s future. With passion, purpose and integrity, we go down some remote and unknown paths, offering our expertise and guidance to our members – a truly incredible collection of travel and conservation destinations in Africa. It’s a fun and inspiring journey finding services and solutions for these vast and wild places with like-minded partners.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Quoting, managing and making travel bookings including flights, transfers, as well as accommodation bookings from initial contact to completion of each file.
Making of reservations (where required) for our properties in Portfolio as well as 3rd party properties.
Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
Preparation of all documents and safari planners relating to each file and reconfirming all services.
Invoicing and managing payments in line with requirements of the department.
Ensuring proficiency in all systems and utilising them for maximum efficiency.
Acquiring and managing the emergency phone and duties as rotated among the team.
Assist with and maintain an efficient administrative system within the department.
Sourcing, leveraging and growing trade and direct client relations to yield maximum revenue results.
Achieving targets as set out from management both on service quality and revenue generation.
Troubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction.
Building and maintaining relationships with Direct customers and trade partners.
Administration tasks where required.

SKILL REQUIREMENTS:

Min 5 years consulting selling Southern Africa.
Tourplan experience will be an advantage.
Have an in depth understanding of systems and their relation to the full scale business ecosystem.
Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations.
Humble, yet driven with a track record of performance.
Have the ability to work through periods of high demand and ready to work on weekends.
A passion for the industry, have a positive attitude and the ability to think out of the box.
Must be able to maintain physical stamina to personally lead their area of responsibility.
Assertiveness, patience and good organizational skills.
A meticulous degree of pride in their personal presentation.
Be flexible in working hours and ensure coverage where/when needed.
A highly self-motivated self-starter.
Ability to work independently as well as within a group.

WORKING HOURS & PLACE OF WORK

This is a full-time position and expected working hours are weekdays from 08:00 to 17:00 in our Cape Town office. Reliable internet at home is a must, as well as reliable transport and flexible transport times to and from the Cape Town office.